This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Disc clicks and pedaling is not working at all

I have received my Neo2t today but it‘s not working (or I am too stupid to set it up properly).

I did removed the bike and cassette already to isolate the issue but it seems that the disc is having some problem.

Does someone exerienced the same or has an Idea what I could do?

Here is a video of the behavior: https://streamable.com/carq6l

  • Hi, I`m in Mexico, Received my unit yesterday bought in USA and the unit does exactly the same, I contacted TACX support and told me that never had heard of it and couldn´t help me.  Completely disappointed. Not well trained support person. Told me to call back on monday or call the bike store and take off the cassette. I told him that the cassette was ok and the noise was in the inside of the unit. very expensive toy to have this kind of issues