3 lights on the unit had gone black and the blue power light on the power adapter was flashing.

Thanks but the app can't connect to the trainer because there is no blue tooth signal. I think this is because there is no power. All three lights on the trainer are off.

If there are no lights on the trainer, that would suggest that either the power supply or the trainer has developed a fault. Regardless, there is probably not any type of user level intervention to resolve this so assuming your trainer is < 2 years old, you should send an email to [email protected] with a full description of your problem.

I have the exact same problem with my new TacX Neo 2T. The trainer is not powering up at all.

I'm waiting to hear back from Garmin and will post again here once I've heard from them.

Garmin were no help. They told me to contact my distributor who told me to contact Garmin. Noone is doing anything and distributor has no product and not working during lockdown here in Singapore. Really poor service :(

did you resolve this issue? I have the same problem!

Unfortunately it was a major so they refunded the purchase price of the unit. Was quite underwhelmed with Garmin's support. Also they we're unable to provide a replacement unit so ended up buying a Wahoo Kickr which has been faultless.

Continuation of story :)

I sent my failure Tacx NEO 2T on Tuesday to my dealer (Poland "eazymut.pl"), waited one week and received a new Tacx NEO 2T the next Wednesday. Very good level of service!