Tacx Trainer Rides not saving

I have a Tacx Neo - Tacx Trainer app on IPad - completed a ride on October 4, 2024 and no rides since have saved.  App says it is saved and nothing is uploaded. During ride Neo trainer is connected and data appears on the training ride screen, but nothing uploads to Garmin Connect.

Tacx training app Premium account - up to date as well as Tacx Trainer app.

A little frustrating 

  • Hi Arvo,

    Did your ride appear later?

    I had the same problem 2 hours ago: Finished the 11 cities tour stage 1 and slipped into stage 2; stage 2 (56 m) was saved and synced with Garmin connect, but the 46 km of stage 1 are not visible.

    Greetings,

    Jens