Neo Tacx2 not working correctly

I have a Neo Tacx Trainer that isn't working properly. As soon as I ride it for about 10-12 min (once its warmed up) it starts making loud grinding noises (that I can feel too). Its not rideable at that point. I have an open call with Garmin about it but they are just giving me the run around. They did some basic troubleshooting and I sent them a video - they then asked me to take the whole trainer apart (with the special tool). I did that. Now that I have it apart (and send them the photos) they just want me to put the bike back on it and prove its not the chain and cassette (which it clearly isn't, shown in the first video).

Anyone out there have experience with these things? I've read everything I can find online and it doesn't seem to be the common issue of the bearings (They feel smooth). Noise also only starts after use and its warmed up. I just really want to use my trainer!

0 LindseyVF over 2 years ago

Here is a link to the video. When we took it apart my husband thinks the bearings feel smooth.

0 Luko79 over 2 years ago in reply to LindseyVF

i think it is the sound of the worn bearing in the freehub, did your husband check that also? (there are bearings in the big disc also but when you are not pedaling and the disc is rotating by itself there is no sound, only when you are pedaling, so this is why i think it is coming from the freehub). Here Drew is explaining/demonstrating where is the bearings: https://youtu.be/QJOWkPS7hv0?t=489

or if You got disc remover tool also, You can pull down the big disc and check the magnets (and the bearings in the disc too, perhaps it needs some load on the axle to make sounds and when you are only freewheeling the load is so low that the bearings are "silent")

0 LindseyVF over 2 years ago in reply to Luko79

Yeah, the bearings appear to be very smooth! We have the tool and have already pulled it apart. It so strange that the issues is only after the unit is warmed up (after about 10 min of hard riding).