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Former Member over 4 years ago

Hi, I made and saved a ride this afternoon but it seems to be lost ... It is not visible in tacx app, garmin connect nor in Strava. How can I recover it ?

Thanks

Top Replies

kombinat77 over 4 years ago in reply to kombinat77 +1

If you have these files i think there is a chance to be uploaded after the service will be recovered:
6971754 over 4 years ago +1 suggested

Someday is not the right day. I need feedback right after workout.

Too many problems with tacx. I have premium trial since 5 days ago, but I have allready found out that I don't want this program ...…

All Replies

0 Jan_Theo_Mellema over 4 years ago

Garmin support answered my call: there is a problem due to an overload of data. If your course is saved, it will appear someday. I did save my course, though it is not visible now. We have to be patient.

0 seilogramp over 4 years ago in reply to Former Member

is there any official contact email for issues ?

Start with the Garmin Support Center. From there you'll have options for calling, chatting, or emailing. The specifics depend on your location.

0 Former Member over 4 years ago in reply to Jan_Theo_Mellema

Thanks, did they say when rides will be visible?

0 Former Member over 4 years ago in reply to seilogramp

thanks

0 Jan_Theo_Mellema over 4 years ago in reply to Former Member

No they didn’t.

+1 6971754 over 4 years ago

Someday is not the right day. I need feedback right after workout.

Too many problems with tacx. I have premium trial since 5 days ago, but I have allready found out that I don't want this program ...

Let me know, when It will work fine. But now I'm going to some other program

0 6971754 over 4 years ago in reply to Jan_Theo_Mellema

Did you pay for someday appear?

0 Jan_Theo_Mellema over 4 years ago in reply to 6971754

Don't shoot the messenger.

0 Jan_Theo_Mellema over 4 years ago in reply to 6971754

I am in the one month trial period.

+1 Jan_Theo_Mellema over 4 years ago in reply to 6971754

It is available now! Problem solved.