TacX NEO 2T. Can anyone help??? All 3 lights on the unit had gone black and the blue power light on the power adapter was flashing

TacX NEO 2T. Can anyone help???

During the middle of my ride, the unit became very hard to pedal. Zwift was still showing as connected, but all 3 lights on the unit had gone black and the blue power light on the power adapter was flashing. When disconnected from the unit, the blue light on the adapter is solid. I disconnected the power adapter from the unit and wall for 60min and tried again. The result was the same and neither Zwift or TacX Trainer apps can connect.

The unit is very new. Thanks in advance!