Firmware update? Try the tacx utility app and see the explanatory videos on Garmin or YouTube - this is a bit old but gives an overview https://www.youtube.com/watch?v=-8gpez__sYs
Apologies if you already tried this/
Low ambient temp seems to be a cause of my 2016 Neo not be happy at startup (no resistance) so I put it in a warm room or in the sun (COVID-19 lockdown) to get it able to startup - bit feeble really. Lower than 5C seems to be the cause.
in may 2020, the last time i updated the firmware in my Neo from 0.0.32 to 0.0.36 the cadence went off and disappeared .........never fix that problem again. they even offer me to replace by a new one......but pandemia do not allow me to send the product back to USA. (I live in Colombia, now in Germany.).... Now I just bought a Neo 2......I am afraid of updating the firmware from 0.0.26 to 0.0.36 can I do it with confidence ....or I am going to be hanging again with no cadence and what else ???
