0.0.34 Firmware Update ruins Cadence

Hi! Updated my Neo 2 smart today to 0.0.34 and afterwards the cadence is absolutely in the bin. I don’t know what it recognises but the numbers shown in Zwift are of by factor 2 to 3.

Anyone else experiencing this and what are possible solutions?

Top Replies

Rachel over 4 years ago in reply to jbernal58 +1

jbernal58 said:
Mr. Garmin........any suggestions ???

Not sure if Gary Burrell or Min Kao are reading the forums.

All Replies

0 jbernal58 over 4 years ago

hello, did you received any answers ??? same ? problem after update.....no cadence !!

0 5396165 over 4 years ago

Hello, same problem too. Tried to downgrade to 0.0.18 then 0.0.15 still the same issue with cadence and Zwift.

Only the 0.0.0 has no problem.

0 jbernal58 over 4 years ago in reply to 5396165

At least you where able to downgrade to 0.0.15 o 0.0.0 procedure is TOO difficult and doesnt work for me.....

0 jbernal58 over 4 years ago

Mr. Garmin........any suggestions ???

0 Rachel over 4 years ago in reply to jbernal58

jbernal58 said:
Mr. Garmin........any suggestions ???

Not sure if Gary Burrell or Min Kao are reading the forums.

0 f|33tStA over 4 years ago

seems, Tacx is working on a firmware Beta 0.0.19:

Update: firmware version 0.0.18 has been released, but has not been effective for resolving all issues related to cadence with Neo 2. It has fixed the issue for Zwift, but has created cadence issues in other applications, including the in-house Tacx Desktop App. Tacx are currently testing beta version 0.0.19, so if you are experiencing this issue, please contact Tacx Support if you want to try the beta.

https://tacxfaqx.com/knowledge-base/neo-2-cadence-on-zwift/

0 jbernal58 over 4 years ago in reply to f|33tStA

Thanks for the answer. I have tried to download and update the 0.018 following your procedure .......But, it is a zip file i couldn't put in the tacx app. need step by step help...... or......should I wait until you solved for all ??? very difficult problem to solve.......all created by you !!! before update to 0.0.34 all was fine !!!! desperate customer........i will switch back to Elite......

0 f|33tStA over 4 years ago in reply to jbernal58

sorry, i haven't the prob,i only found this and remembered that here some users have this prob

i don't use Zwift, i ride with Trainerroad and there all is fine, you tried to contact Tacx Support by mail or Facebook?

0 jbernal58 over 4 years ago in reply to f|33tStA

I use trainer road too. same problem...no cadence. yes. tacx offer me to exchange the trainer for a new one.......unfortunately I live in a country they do not have same policy........i will wait until lockdown go away.....and will exchange it.......for an Elite or Bcool !!!

0 f|33tStA over 4 years ago in reply to jbernal58

Try to disable/enable ant+ speedcadence settings