Tacx flux 2 cadence and speed sensor is off

Bought my TF2 one week ago and have not been able to get it to work. Tried Tacx utility app first, Bluetooth  connection is good but cannot detect any pedal stroke or speed and Cannot be calibrated per se . Also tried zwift and the same issue, the app detects the device and connects properly but the avatar never moves, All numbers and metrics are zero. Firmware is up to date. Customer service here in china sucks (via distributor), and on top of everything Tacx training app cannot be used in china either . Please help. Thanks 

  • TACX brand does not belong to Garmin in China. I returned my Garmin flux2 and bought a Tacx Neo 2 from Taxc distributor in China who is a different company. I found out they had to re brand all Tacx trainers to Garmin brand trainers so I am Not surprised they also modified the firmware or hacked the software anyhow to prevent it from connecting to Tacx app.
    This issue might be related to software or hardware I don’t know . Suggest you ask for refund , if bought brand new don’t let them fix it simply ask for replacement. Good luck with that .