Tacx Training Desktop App keeps shutting down after showing main window for 5 seconds

Hi

Shortly after starting the desktop app it keeps closing on me as if scripted after connecting to a profile server or something like that. Tried about everything to resolve this; repair app, reset app, reinstall app, disable Windows Defender etc etc.

Never has done this before for the last so many years.

Started after December 15 20205.

 

  • Ok for future reference I figured the problem out.. or at least.. AI did ;)

    Root Cause (final)

    AntService.exe crashes because WMI event subscriptions are broken on your system

    Specifically:

    • AntService tries to create a WMI watcher for Win32_PnPEntity

    • WMI throws WBEM_E_INVALID_CLASS

    • AntService doesn’t catch the exception

    • .NET aborts the process

    • Tacx shuts down seconds later

    This is 100% deterministic and reproducible.

    Why reinstalling Tacx alone does NOT fix it

    • Tacx ships AntService as a packaged Windows App

    • The crash happens before any Tacx code can recover

    • The problem is in Windows WMI, not the app

    That’s why:

    • Reinstalls don’t help

    • Driver updates alone don’t help

    • Tacx closes “mysteriously”

    White check mark Correct Fix (Do This — In Order)

    1️⃣ Repair WMI (mandatory)

    Open Command Prompt as Administrator:

    winmgmt /verifyrepository

    If it says inconsistent (likely):

    winmgmt /salvagerepository

    Reboot.


    2️⃣ If AntService still crashes → reset WMI

    winmgmt /resetrepository

    Reboot again.

    Warning️ This is safe and commonly used by Microsoft support.


    3️⃣ Rebuild WMI performance counters (often required on Win 11 24H2)

    lodctr /r

    Then:

    winmgmt /resyncperf

    Reboot.