Tacx flow pauses randomly and won’t restart

Since I purchased the TacX Flow I will be riding with it connected to the TacX training app and it will randomly pause. I have to exit the app to get it to restart the ride. I tried using airplane mode with only wifi and Bluetooth, no difference. Restarting/unplugging the power sometimes works but it pauses again. WiFi signal is strong but cell signal where I use it is weak. Doesn’t matter if I only use the trainer, if I connect to my tv or use the heart rate monitor. No changes. Yesterday a new wrinkle jumped in where my bike on the app sped up to 130 mph even when not pedaling. Rides also just disappear.

is this an app issue or a connection issue (WiFi/cell/bluetooth)?

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0 OlivierOIy 6 months ago

I seem to have roughly the same problem.
It works fine, sometimes for a couple of minutes, but also sometimes only after some seconds, and it just gives random numbers which won't change anymore, even if I stop pedaling.
Very frustrating ...

0 5468739 6 months ago in reply to OlivierOIy

I think I figured it out. Tacx flow will only accept one Bluetooth connection at a time but both my phone and watch try to connect. I disabled the watch connection and rarely have an issue anymore. If it does pause I just unplug the TacX flow to restart the unit. The ride will then resume once I start pedaling again.

0 Gleavey8 5 months ago in reply to 5468739

Yes, I think this is what was happening to me as well. In my situation, I was starting my Garmin watch (indoor Bike) for heart rate. Since I have stopped doing this, no issues.

0 OlivierOIy 5 months ago in reply to Gleavey8

Yes, if you don't use your watch for HR, you don't have the problem, but you have to have an HR with chest strap, and I don't have that.
I just record my activity now with my Gramin FR745.

0 Gleavey8 5 months ago in reply to OlivierOIy

I just ordered a stand-alone HR strap. It seems no stores carry them anymore as all of the watches, etc., have them. Oh well! I am just happy the trainer works and I don't need to deal with support.

0 bb2e67e362814371bbf4d9e27ecec9d4 4 months ago

In my case this issue was beig caused by my trainer connecting to another device each time it paused. I solved it by removing the trainer from my watch's list of devices.