Hi there! Can you reset your device to defaults and let me know if the light is still consistently on?
Hi there! Thank you for your response!
I did reset my device also I switch off the heart rate but unfortunately the lights are constantly still on!
Best regards
Galya
Ok, thank you for trying. Are you by chance in the US or CAD?
Unfortunately no I live in England! Is there anything else I can do by my self or if I bring to some specialist do you think can be done something about that problem?
Best
Galy
There is not much else we can do from a troubleshooting perspective. Here is the support for England, they should be able to get this resolved for you! Garmin Support
I'm experiencing the exact same thing. The heart rate sensor (green lights on back) are on constantly. I've reset the watch, and tried turning the heart rate sensor off, but it remains on constantly, draining my battery in a few hours. I'm in the US - any suggestions?
Hey there! I have an email headed your way!
Hi I just started seeing the same issue 2 days ago. The green lights are always on (even after I turned off the heart rate sensor), and now the battery doesn't last over a few hours after a full charge. Resetting the device to factory default doesn't seem to fix the issue. How do we get help being in the US?
Thanks - I contacted support and after a few different unsuccessful troubleshooting steps they have replaced the device.