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Display, screen-off issues still unacknowledged

5356903
12 days ago

Hi, after describing my issues in full detail and awaiting feedback from garmin to no avail, let me try this again:

@Garmin

For reference:

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-6-series/408908/ambient-sensor-control


https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-6-series/414266/vivoactive-6---constantly-rebooting-and-sync-problems/1953892#1953892

The latest update 12.70 does not mention any bugfixes related to the "display not working sporadically" at all. It's also not installed automatically, nor is it available by manually searching in the Garmin app or on the watch itself ("no updates available").

Please acknowledge there is an issue and provide an ETA for the fix.

Others have returned their 'apparently faulty' watches, I still hope for the better. Please don't let us down. How should we proceed?

Thanks in advance

  • 0 10 days ago

    The update has been downloaded in the background and was applied today.

    However only minutes after installing it, the screen turned off again. This time the watch was responding to long-press events by vibrating (as suggested by Garmin-Tracy, see other threads linked above), but the screen remained black for another minute, before returning to an operational state.

    As much as I like this watch, of course I need it to always and reliably display the current time.

  • 0 5 days ago

    Recently the period increased while the frequency remains the same:

    I observe total blackout of the display 3-4 times per day. The watch remains responsive to key presses by vibration, but no display at all. Previously with a maximum of a few seconds (3-4, usually ~1,5) now the minimum duration is like 10 seconds, but usually 20-30 seconds.

    Looking forward to any feedback from Garmin gerading this issue (software bug or fauly hardware?).

  • 0 5 days ago

    I apologize for this disruption. Please contact Garmin Support in your region. It is possible that your device will need to be exchanged, and exchanges cannot be initiated via the Forums