Brand new, first day vivoactive 5 screen blacked out, no reset, won’t turn on. Vibrates.

fully charged, synced with my phone, put a new face on it, working great…then all black.no response.
It buzzes/vibrates with some things (calls) but I cannot see anything.my phone has been telling me lap times every 30-40 minutes (until that stopped a couple hours ago).

This is my fourth Garmin over a decade or so. This has never happened before.

brand new yesterday.

0 Garmin-Tracy 18 days ago

Hello!

Did this get resolved? If not, are the green LED's for the optical heart reader still flashing on the back even with the display dark?

0 1651177 5 days ago in reply to Garmin-Tracy

I'm having the same issue, and I do have the green lights flashing on the back

0 Claire 2 days ago

This happened to me a couple of times. Sometimes it returns spontaneously. These are fixes I found in other posts:

Find my device

Top button once, bottom button twice

To fix it, I synced the watch (it was attached to my phone still) and then I held down both buttons for about 10 seconds until I saw the green HRT lights go off on the back of the watch. Note that while holding both buttons down, it will vibrate 3 times quickly after about 5 seconds -- you need to keep holding them down for at least 5 more seconds after those vibrations. At this point the watch is off (you can be sure once you see the green light on the back go off). Let it stay off for about 10 more seconds, then hit the buttons to power it back on (hold the top button for a couple seconds, I think).

Pressed the top right button for about 15-20 seconds and the screen started to show again