Vivoactive 5 - Unable to update software from 12.10

6104949 10 days ago

I recently purchased a new Vivoactive 5. I've noticed that every time I try to update the software from my watch, it doesn't actually update. When I sync with the Connect app on my phone, it does not update either. I know there is a newer software version, because my wife's Vivoactive 5 has software version 13.19. How can I get my watch to properly update to the newest version. Thank you for your help!

0 Garmin-Maeve 9 days ago

Do you have access to a computer? if so, try syncing with Garmin Express to check for software updates: https://www.garmin.com/en-US/software/express/windows/

0 6104949 8 days ago in reply to Garmin-Maeve

I normally use the Connect app. I'll need to get a usb-c to usb-a adaptor in order to connect to my computer. I'll check back in later this week with the results. Thanks.

0 6104949 7 days ago in reply to Garmin-Maeve

Ok,I connected my watch to Garmin Express on my computer. It says 'Software is up to date - Version 12.10'. I don't see any way to get it to update to the current version 13.19. Please advise.

0 6104949 7 days ago in reply to Garmin-Maeve

Good news! After posting, I unplugged the watch from my computer. My watch immediately said an update was ready to install. I successfully installed the update to 13.19 on my watch. (It was odd that Garmin Express made no indication that an update was available or downloading.)

Thank you for your help!