Vivoactive 5s and indoor rower: HR reporting very poor

I have and indoor rower Concept 2, that connects to my Vivoactive 5s heart rate montior. Either via the machine (PM5 monitor) or via the app (ErgData). So far so good. However, the HR that the watch produces has nothing to do with reality: far too low, takes ages to catch up. I read that the strap has the same problem. How to fix this?