HR glitches vivo5

Brand new watch. Had a vivo4 for a number of years. The Heart rate monitor does not seem to work properly. During an activity the HR is often around my resting heart rate.

I have noticed that f my arms are by my side eg when fast walking the HR is low. When I lift my arms up like in a running stance, suddenly the HR shoots up.

Another eg - a 4.62km walk in an hour - ave HR shows as 59 bpm.

i am not happy!

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1974679 6 months ago +1

I think that a Vivoactive 5 averages HR over (too) long periods and apparently sometimes gets stuck.

I was cycling and while going uphill for 8 minutes, it showed a HR of 70- 80. When I went downhill after…
KimbotH 6 months ago in reply to 1974679 +1

Thank-you for your suggestion. 8 minutes uphill at 70-80HR does not sound correct, right? I spent ages going backwards and forwards with prod support. They eventually offered to replace my watch. But only…

All Replies

0 KimbotH 7 months ago

Anyone have advice? Experiencing the same?

0 seilogramp 7 months ago in reply to KimbotH

KimbotH said:
Anyone have advice? Experiencing the same?

Personally, I tighten the band by 1 notch when I'm recording an activity. Seems to help. Otherwise, there is the advice on the Garmin support site - vívoactive 5 Health and Fitness GPS Smartwatch Owner's Manual - Tips for Erratic Heart Rate Data (garmin.com)

If nothing helps, I recommend reaching out to Product Support through their website at https://support.garmin.com.

0 KimbotH 7 months ago in reply to seilogramp

Thank-you. I’ll reach out to Prod Support.

0 1974679 6 months ago

I think that a Vivoactive 5 averages HR over (too) long periods and apparently sometimes gets stuck.

I was cycling and while going uphill for 8 minutes, it showed a HR of 70- 80. When I went downhill after that my HR showed between 130 and 150. The next uphill part HR stayed around that number. When I stopped the activity, the HR graph did only show the low HR for the first uphill part, which is definitely NOT correct!

Maybe this is what happened in your situation as well??

0 KimbotH 6 months ago in reply to 1974679

Thank-you for your suggestion. 8 minutes uphill at 70-80HR does not sound correct, right? I spent ages going backwards and forwards with prod support. They eventually offered to replace my watch. But only with a refurbished one. SHOCKING. My watch was brand new. I am most unhappy with this vivo5 and much prefer my old vivo4 and its features.