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Pairing issue

Hello, im looking for some help.
Actually i have problem to pair my vivoactive, (im its second owner, previous owner showed me its removed from his account).
In garmin mobile app i try to add my watch like always (i had a vivo 4 before). Pairing code display, i put it on my phone, there is a moment, then i see : Pairing unsuccessfull. 
I tryied everything:
pairing and unpairing
reboot phone and watch
clear datas
soft reset
hard reset
Same problem when i try to connect this watch to garmin express on windows app. Windows see this watch, but after i try to add it, there is a window to login on garmin connect to complete adding procedure, i can see there : Device Registration Error 0

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