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Vivoactive 5 demo will not stop- it's on a loop & I cannot stop it. Help! I've tried everything that I know to do.

As soon as I cut on the demo of my new Vivoactive 5, it will not stop.

I removed it on my Apple phone- Bluetooth and on my Garmin Connect app but I cannot get past the Vivoactive demo on my Vivoactive 5 watch.

Top Replies

0 seilogramp 6 months ago

Have you tried this - Exiting Demo Mode

0 ljstudio 6 months ago in reply to seilogramp

Thanks for your reply- I tried it but it would just cut the watch off & it would come back in the demo mode...

0 seilogramp 6 months ago in reply to ljstudio

Sounds like a stuck button.

If still no joy, contact Garmin Support directly - https://support.garmin.com. Chat or phone call for the fastest response.

+1 Garmin-Inder 6 months ago in reply to seilogramp

Have you tried pressing the button rapidly. If it is not down quick enough it will not provide you with the option to exit Demo mode.

If you continue to experience this, please reach out to your local Garmin Support team.

+1 ljstudio 6 months ago in reply to Garmin-Inder

Bingo!- I wasn't pressing the buttons fast enough. That solved the problem, thank you so much!