Received is a USB 2.0 lead which is not compatible?

4121957 7 months ago

Hi -

I have just purchased a Garmin Vivoactive 5 and the incorrect charge lead appears to be boxed, what I received is a USB 2.0 lead which is not compatible?

regards

Ciaran

0 FlowState 7 months ago

Try contacting Garmin at [email protected] or [https://support.garmin.com/en-US/ql/?focus=topics].

In the past I found that they’re pretty good at replacing faulty accessories, hopefully it’s the same when it comes to giving you the right charging cable for your watch.

0 Garmin-Inder 6 months ago

Yes, as FlowState has mentioned please reach out to your local Garmin Support team to look into this for you.