I've had my Vivoactive 5 for one day short of a month; the step tracker is stuck at 9493 and has been for three days. I've done a factory reset and that didn't help. Any ideas other than a return?
I've had my Vivoactive 5 for one day short of a month; the step tracker is stuck at 9493 and has been for three days. I've done a factory reset and that didn't help. Any ideas other than a return?
Did you upgrade to version 9.27?
vivoactive 5 Software Version - 9.27 - vivoactive 5 Series - Health & Wellness - Garmin Forums
Suggest contacting Garmin Product Support.
I think you might have solved my problem! When I went to check on the update I found that my watch wasn't able to connect to my wifi. Once I fixed that issue I was able to upgrade. Hopefully we're good to go now. Thank you for your help!