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Bluetooth Keeps Disconnecting and Reconnecting to Phone

Nick G
7 months ago

The Bluetooth connection of my Vivoactive 5 keeps disconnecting and reconnecting which caused missed notifications and sync issues. I've updated to 9.24, but issue still persists. Even I unpair and pair it again, it's still happening which is very frustrating. This is my first Garmin device and so far I'm not liking the experience. Anyone else facing the same issue?

  • 0 2 months ago

    My lovely interaction with Garmin this morning. Patrick abruptly ended our conversation without allowing me to ask another question. It was incredibly rude. 

    [7:45:24AM] Candice: My watch has been dropping Bluetooth connection with my phone almost every day for the past month, sometimes even multiple times a day. I have reset my watch, the software is up to date, and I have uninstalled and re-installed Garmin Connect many times. If you look at the Garmin forums, this is not a unique issue to my watch. I love my watch, but this is so frustrating because the Bluetooth connection to my phone is one of the primary reasons I use the watch. Please don't make me go through troubleshooting. I've done all of the troubleshooting. I would like a different watch. I hope this is covered by the warranty. I bought the watch from Target on January 7, 2024.


    [7:45:25AM] Session started between Candice and Patrick


    [7:46:24AM] Patrick: Hello Candace, I can look further into this device issue for you. Please provide the serial number on the back of the device.

     
    [7:46:28AM] Patrick: What is the Serial Number of your device? This can be found on the back of the device on a small sticker and should be 9 characters long. If you do not see the serial number on the back of the device please sign into your online account to find your serial number: https://connect.garmin.com/signin ; Click on the watch icon in the upper right corner > select your device > view serial number


    [7:47:30AM] Candice : *****
    [7:51:05AM] Patrick: Thank you for that, just a moment as I look further into this device for you. Please confirm which country and state/province you are located in.


    [7:51:24AM] Candice: ******
    [7:52:05AM] Patrick: And to confirm, is the device attempting to pair to an iphone or android? 


    [7:52:24AM] Candice: Android, Google Pixel 7a


    [7:58:06AM] Patrick: Thank you for that. I do see that our team is currently investigating this issue further at this time. I am checking further into this for you, just a moment. 


    [7:58:25AM] Candice: Thank you!


    [8:01:22AM] Patrick: I had added you to this current ticket as our team investigates this issue further. If any additional information is needed, we will be reaching out via email. 


    [8:02:38AM] Candice: Any end in sight?


    [8:03:15AM] Patrick: I would not have specifics on this, but our team is actively looking further into this issue at this time. If any additional information is required as we investigate, we will be reaching out. 


    [8:03:18AM] Patrick:  for choosing Garmin.  Have a great day!

    [8:03:22AM] Patrick: The conversation has been ended.

  • 0 2 months ago in reply to 4314465

    As I said, the issue is hardware related, Garmin cannot fix it by software but does not want to openly admit it.

  • 0 2 months ago in reply to Vizi

    Yeah, I didn't expect for them to actually give me a new device, but I had to try Sweat smile

  • 0 2 months ago in reply to 4314465

    Garmin replaced my Vivoactive 5. Garmin support was awesome. I never thought it waz the watch but it was the watch and not the app. Thank you to the Garmin support team.

  • 0 2 months ago in reply to Minister Beverly

    Wow, that's awesome!!! Maybe I should keep trying.

  • 0 2 months ago

    It seems like a lot of people reporting this issue are Google Pixel owners. I wonder whether the issues with the VA5 bluetooth are more an 'Android 14 running on a Pixel' issue.

    The Android 15 beta is available for anyone that wants to test out the upcoming release and see if it makes any difference. Unfortunately I only have a locked down work (Pixel) phone, so I'm unable to be a participant.

    www.droid-life.com/.../

    www.google.com/.../beta

  • 0 1 month ago in reply to TomNZ

    It appears the issue may be slanting towards the Pixel 9 series according to this article:
    https://www.androidpolice.com/google-pixel-9-buyers-report-bluetooth-connectivity-issues/

    It suggests disabling the Ultrawide Band (UWB) under Settings/Connections, and reboot the phone. However, I have had spotty issues with my vehicle and a Pixel 7, where I had to reset the Bluetooth/Wifi under System, and then reboot the phone. This would keep Android Auto working for a few months. 

    I just disabled UWB on my 9 Pro, and I'll report back - I have been getting the rapid Bluetooth disconnects everyone is reporting. 

  • 0 1 month ago

    I had the same problem the first couple of days. Eventually saw someone on a Samsung forum recommend unpairing the watch from Garmin Connect and your phone and then readding it via the phone's own bluetooth settings first and only then adding it back to Garmin Connect.
    Been a solid 3 days now without any disconnects. Every other fix I tried was only temporary and I'd keep getting disconnected at least twice a day.

  • 0 1 month ago

    Since updating my VA5 to software v11.16 recently, my connection between my Pixel 8a and VA5 has been steady.
    Could this actually be a fix?!

  • 0 1 month ago in reply to TomNZ

    I recently updated my VA5 to v11.14 and also my Android version to 14. It does currently seemed that the connection issue is resolved as I've not had disconnection issues in 3 days. And this includes my phone automatically connecting back when it was not with the watch around for a few hours. But let's see.

    Previous was paired with phone running Android 10 with had the major disconnection issues even after updating VA5 firmware to v10.2