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Watch stuck in sleep mode

Esther
8 months ago

Hi,

Last night my watch recorded a 6 minute sleep and gave me a morning report at 00.15 ish (I was still up and brushing my teeth to go to bed) and now my watch is stuck in sleep mode. If I tap it it asks if I want to wake up and then I tap the green mark, But then the screen goes black. If I want to start an activity then the screen goes black after confirming to wake up. How csn I get my watch out of sleep mode so I can use it again?? Without performing the third ‘factory reset’ since I bought it in January? 

  • 0 8 months ago

    Oh I just got an update message on my watch. Maybe it’s stuck in sleep mode because of that? I’ll try and update my watch via my computer and see if that helps Slight smile

  • +1 8 months ago

    Click on the 'sleep score' widget (you can still swipe to the widgets when in sleep mode) and tell it you are awake. 

  • 0 8 months ago in reply to j_wardy

    I did that.. only the screen goes black/ off when I do that. It’s not the sleep mode with the sleep watch face I’m talking about, because that watch face was already gone at my scheduled wake up time. But the sleep mode from sleep and HRV. So when I tap sleep widget then my watch asks ‘do you want to wake up’ then I tap ‘ok’ and then the screen goes black.. 

    If I start an activity then the watch asks “do you want to wake up” I tap yes and then screen goes blank/ off. 

    so I did a factory reset… again.. because I couldn’t get it out of the sleep mode. (So not the watch face but the real sleep mode that goes on when you ffall asleep at night).