Dear support,
I want to raise my concern over a few issues that I experience with my Vivoactive 5 watch.
1. Sometimes the watch screen becomes unresponsive. Tapping the screen, pushing the buttons or making the wrist gesture does not help in waking up the screen. The sensor on the back is still functioning while this happens. After a while the screen becomes responsive again. This issue has a duration of a couple of minutes.
2. Synchronization issues with Garmin Connect app. Almost every day there are gaps in my data in the Garmin Connect app, which makes it hard to make the watch useful. The watch itself did register the data, so no idea why the Garmin Connect app doesn't show the data. Below you find some examples where the watch does register, but the app has gaps in the data. Also it's not consistent, so for example Heartrate isn't synced, but Stress is.
As you can see in the pictures above, where I was unfortunately ill, the Garmin Connect app doesn't show any data from 0:00 till around 03:00, but the watch itself has the data. Manually syncing does not solve the issue. Turning bluetooth on and off doesn't solve the issue.
3. GAPS in data, both on watch and Garmin Connect app. Almost daily there's also gaps in the data both on the watch and in the Garmin Connect app. It varies from a few minutes to multiple hours. During that time the watch was 'responsive' as I received notifications.
This picture was taken at 21:30, and you can clearly see there is a gap between 20:30 and 20:45-ish. This is just a small gap, there have been bigger gaps than this example.
While searching the forums and internet I've encountered multiple topics about these issues from other users.
For example:
Vivoactive 5 screen turned black but still functioning? : r/Garmin (reddit.com)
I've deleted all Garmin apps from my phone and reinstalled them. I've reset my watch multiple times, even set it back to factory settings, but nothing helped. As the other users are mentioning in their topics A REPLACEMENT WATCH DIDN'T SOLVE THE ISSUE, so please don't tell me to contact my local Garmin support. These are issues which should be acknowledged by the Garmin team and fixed as soon as possible as the main function of the watch is now faulty. Please give me an update on where we stand with these issues and what the timeline is in which you expect to solve these issues. Thank you.
