Unable to change vivoactive 5 watch face

Brand new watch, worked for a few hours but watch face now stuck on some basic default one and cannot change it. It went wrong while I was updating the watch face with the app. Tried resetting to factory defaults, reinstalled app, still not working.

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8699942 9 months ago +1

I couldn’t quite read from the posts if you have solved the problem, but Maybe it´s because Watch face changes “When Sleeping”

You can change that by doing this:
Choose: Hold in…
7865078 8 months ago +1
To turn off sleep mode on a Garmin Vivoactive 5, in Connect App you can:
Click Settings

Scroll down and click System

Select Display

Scroll down and select During Sleep

Click Set

Click Watch…

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0 5244733 4 months ago in reply to 8699942

Thanks it worked. Took it off sleep

0 1081858 2 months ago

It looks like your watch got stuck while updating the watch face. Since resetting didn’t help, try these steps:

1. Sync the watch with the app manually.
2. Restart both the watch and phone.
3. Check if the watch has the latest software update.
4. Try choosing a different watch face.

If it’s still not working, you may need to contact customer support. And while you’re at it, maybe grab a sub from Firehouse Subs! The **Hook & Ladder** with smoked turkey and ham is a classic, or go for the Firehouse Subs Meatball with marinara and provolone if you're craving something heartier.