I have a 2 day old vivoactive 5 and am having trouble with my headphones connection. It drops out consistently throughout my activity and is making me furious. Switched from Apple to Garmin and am sofar extremely disappointed.

Are you using the same headphones? Maybe the problem is on the client side. The music is stored on the watch or the watch is used only to control the playback?

I have tried two different types of headphones and the music is stored on the Garmin. Phones Bluetooth is off and left in the car. 

Understood, you already ruled out two main scenarios, thank you.

I had similar symptoms. Is the activity using GPS? Try wearing the watch on your opposite wrist. It might improve.

All,

Thank you for taking part in the Forum thread. In order to further assist, we'll need to gather additional information.

• Do we have permission to reach out to you via email?
• Do we have permission to look into your Connect account?
• What country are you based in?

Once I have this information I will email you and take it from there.

Yes to all permissions and I am in NZ

I've sent you an email.

Good afternoon, 

im having a similar issue with my new 255 music.

Using Sony WF-C700N headphones first few runs were perfect.

the other night it cut in and out now it wont play music at all.

you have my permission to email me and look at my account.

I have the exact same issue.  Bought 2 vivoactive 5's on amazon, both had the same problem.  Garmin support's only suggestion after tons of back and forth, testing, sending watch data logs, is to have them send me a new one through an exchange.  I think this is just chalked up to a cheapo BT chip in the watch, nothing they can do.  Frustrating to have them list "Listen to music during activities!" as a capability for the watch but it isn't capable of that at all.  Here's details on what I tried Va5 BT audio connection cutting out badly - vivoactive 5 Series - Health & Wellness - Garmin Forums