Vivoactive 5 update provlem

Hi, i have problem with vivoactive 5, when i plug my watch to charger i get notification about new update 8.25, i touch to install and my watch is restart but software version is 5.15, so i try connect watch to garmin Express on pc and another time it said new update avaible so i push ok to install it and another time watch restart and software is still 5.15, is anybody can tell what is wrong with my watch, how can i update it?

Top Replies

Garmin-Inder 11 months ago +1 suggested
Hello,

Thank you for reporting this. We'd like to look into this for you. Please answer the following:
- Do we have permission to email you?
- Do we have permission to look into your Connect account?
…
Garmin-Inder 11 months ago in reply to KenHehir +1

In this case, it wouldn't help with the report. However, do let us know if you are having experiencing this disruption with the replacement device.

All Replies

0 bluedrew over 1 year ago

Same here. Have had 3 notifications for software updates the last few days. My device has a WiFi connection. I long press lower right button, settings, software updates and it downloaded directly from WiFi. Reboot. Then go back in to settings, about...8.25. Hopefully no more nags about software updates.

0 6589798 11 months ago

Mine says that 8.27 is the current software version, but it still tries to do a software update every hour. This is becoming very irritating. How do we fix this?

0 Mateo20ww 11 months ago in reply to 6589798

I think its garmin fault, i change to epix and dont have any problems

0 KenHehir 11 months ago

I'm having problems every time I charge the watch. After charging it randomly stops recording any steps, heart beat, everythig except the time of day; so I have no idea until I check. I'm returning the watch... getting a new one. It's crazy.

0 Garmin-Inder 11 months ago

Hello,

Thank you for reporting this. We'd like to look into this for you. Please answer the following:

Do we have permission to email you?
Do we have permission to look into your Connect account?
What country are you located in?

0 KenHehir 11 months ago in reply to Garmin-Inder

You do have permission to contact me however, please note that I returned the Vivo 5 and was shipped a new one. The old one is in the process of being mailed back to Garmin.

0 Garmin-Inder 11 months ago in reply to KenHehir

In this case, it wouldn't help with the report. However, do let us know if you are having experiencing this disruption with the replacement device.

0 chrisfloyd1982 3 months ago

Hay there having this problem with update 10.20 every hour or two it tells me it's ready to install, I select to install, it runs the course and restarts then later notification that 10.20 is ready to install again. Probably gone through the process 20 times now but doesn't seem to work. Any advice/solution?

0 Brandon Baldy 1 month ago

Same here. Every time I charge it. And sometimes multiple times a day.

0 Brandon Baldy 1 month ago

Same here. Every time I charge it. It wants to update multiple times a day.