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download firmware to downgrade

Hello,

a couple of days ago my watch started having problems. First the LEDs on the heart rate monitor went out, then the barometer, it started to heat up until the battery ran out in 2 hours. Sometimes the touch panel doesn't work. I've made everything, wipe data, hard reboot, soft reboot, test mode... nothing.

I would like to downgrade the firmware since I have version 8.50 but I can't find a way to download it. Does anyone know where I can download previous firmwares?

Regards

+allory

Top Replies

Garmin-Tracy 23 days ago +1 verified

We recommend any user with concerns over the temperature of their device to reach out to their local team directly at Garmin Support as we may need to request information that we would not ask for publicly…

All Replies

0 Centollo 3 months ago

Hi i have exactyly the same problem, please GARMIN SUPPORT explain how to downgrade to the prvious firmware version...if not you have to replace my watch because now it is completely unusable...terriblo problem...terrible customer service....= terrible brand? I hope no...please tell us how to proceed

0 allory 3 months ago

I do have versions 6.60, 6.80, and 6.90 if you're interested

0 Centollo 3 months ago in reply to allory

Hi Allory, thanks for your answer, it would be fantastics if you can send this versions to me.

Could you share to me by anyway?

0 Centollo 3 months ago in reply to $parentForumReply.Author.DisplayName

Hi llory, thanks a lot for the files. I have downloaded them and i wtried to do but unfortunately i haven´t instructions about how to proceed . Do you know any tutorial about how to proceed to install these old versions in the device?. thanks again for your help

0 seilogramp 3 months ago in reply to Centollo

Garmin doesn't support this, but you can try the suggestions here from jim_m_58 - How do a downgrade my vivactive 4?

0 5587430 26 days ago in reply to $parentForumReply.Author.DisplayName

Hello, can You upload this software versions again?

0 5587430 26 days ago in reply to $parentForumReply.Author.DisplayName

Hello, can You upload again?

+1 Garmin-Tracy 23 days ago

We recommend any user with concerns over the temperature of their device to reach out to their local team directly at Garmin Support as we may need to request information that we would not ask for publicly. Separately, any method of downgrading firmware outside of specific scenarios in connection with betas is unsupported.