Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 4s touchscreen stopped working after 2 years. Garmin wants 140$ USC to "replace" it. Seems a bit absurd to me.

9085294
10 months ago

My touchscreen randomly stopped working yesterday. No drops, damages or anything. I tried all the restarts garmin recommends...can't factory hard reset it as the screen doesn't work. Garmin wants 140 USC to replace but that's 100 less than a brand new watch. I would expect a brand like this to last longer, especially since I dished out 300$ for the watch.

  • 0 9 months ago

    I had a similar condition, but my watch won't connect through bluetooth as well, its only 2.5 years old and like you no drops, damages or anything.  Disappointed as well, questioning the durability of these watches and the high prices.

  • 0 9 months ago in reply to 2805616

    Newer Garmin watches are oleven worse in that regard, more less reliable when it comes to quality.

  • 0 5 months ago

    Same thing happened to me just now, exactly after 2 years, my purchase date was 1st Dec 2022,  no drops no damages. I was telling everyone how happy I am with Garmin and suddenly it stopped working...

    I just forgot to charge my watch and left it for charging for 4-5 hours and not is only showing blue triangle.

    It was not at all expected from the company. 

  • 0 5 months ago

    The same issue here. Vivoactive 4. Touchscreen stops working. Can't connect to the phone. High battery consumption.