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Vivoactive 4 - unable to connect to home WiFi

Hi there,

I am running into the same issue that others have posted about the 'incorrect password' message appearing in the Connect mobile app when trying to connect to my home internet connection.

I have browsed other threads and tried a range of options, but have been unable to resolve this issue.

Things I have tried are: 

  1. Rebooting my modem
  2. Changing my WiFi password on my modem, and enter the same password in the Connect app
  3. Removing my WiFi network from my phone and re-adding it
  4. Updating my firmware using the Garmin Express application (I can connect to my WiFi within Garmin Express though)
  5. Check connection setting on modem (SSID is not hidden, changed security from WPA2 PSK to WPA+WPA2 PSK and back again)

Midway through typing this message, I remembered reading a thread about someone setting up a new SSID on their modem, setting it to broadcast, and connecting to that.  I have two guest WiFi networks (2.4G and 5G) built into my modem, so I connected to the 2.4G network, and tried connecting to that using the Connect app - this worked somehow!

So, if you aren't having much luck, post here and I can try and help you out the best I can.