garmin pay unable to verify card

Hi,
I just got a second hand Vivoactive 4 and I wanted to add my card as I did 2 years ago on my Venu.

On Garmin Connect I filled all the requests but I get stucked at the moment of verification, I select to verify via bank app (in my case Intesa San Paolo, which should support Garmin Pay connection www.intesasanpaolo.com/.../pagare-con-garmin-pay.html but then I get bounced back.

I tried few times, also removing the card and starting back from the beginning.

My card is a XME Mastercard and I used it without any problems with my Garmin Venu.

Any knew recent issues with the bank or with the validation system? Anyone else facing the same problem?

Thanks

Top Replies

FoLg0re 2 months ago +1

hey guys, as user pistapoci report in another post, it is again possible to add the MasterCard on Garmin Pay.

All Replies

0 seilogramp 5 months ago

Have you checked to see if anything has changed here - Garmin International | Garmin Pay Participating Banks

I see "Intesa Sanpaolo," but nothing about "XME." You might need to reach out to your local Garmin Support team.

0 azanga 4 months ago

I've the same problem wih a visa card. did you solve?

0 raaaaaaat77 4 months ago in reply to seilogramp

Hey, yes for that document the card is supposed to be supported.
XME is the commercial name for the card/product, it's a simple debit card working on the MasterCard network.

Since few months ago I was able to use it without any problems, a month ago I needed to replace my smartwatch and I faced the situation trying to add the card

0 raaaaaaat77 4 months ago in reply to azanga

Unfortunately nope, I tried again an hours ago but I got the same problem.
Is your visa card released by Intesa San Paolo bank as well?

0 azanga 4 months ago in reply to raaaaaaat77

My visa card is released by Fideuram which is a branch of Intesa San Paolo. Formaly is the same thing. The same old card worked, than it expired and the new one, which the same number but different expire date, is no more validated. No way to find a support by garmin

0 Fabri 2 months ago in reply to raaaaaaat77

Hi, same problem here too. Did you find a solution?

I've just tried to add both of my Intesa cards. A prepaid FLASH and a Debit Card but can't verify them.

Called also the bank but the employee could't help so much...

0 azanga 2 months ago in reply to Fabri

Hi, no solution found so far. Garmin support never really answered. Really a bad assistance from them. I spent almost 1k euro for their watch getting ZERO help from them when I needed it. My bank phoned my twice but every time they ask me to try the app with them without any result. They think that the problem is on the Garmin side but I do not know... I'm in the middle looking at their inefficiency.

0 FoLg0re 2 months ago

hey guys, as user pistapoci report in another post, it is again possible to add the MasterCard on Garmin Pay.

0 raaaaaaat77 2 months ago in reply to FoLg0re

hey, I really hoped so but unfortunately it didn't work for me. I tried to remove the card and add it again but I'm getting the same error landing on Intesa app. The app seems already updated so I don't know what else I could try.
I'll give it another try in a couple of days. Thanks for the update tho, it's bringing me new hope

0 FoLg0re 2 months ago in reply to raaaaaaat77

I'm Sorry man; I can add and verify my Superflash on venu 3...

Let's wait!!