This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Distance wildly off when tracking indoor walking

Tracking for indoor walking has always been okay for me. Since yesterday however I am getting ridiculous distances when tracking my indoor walking. Yesterday my Vivoactive 4 recorded 6.68km in 33 minutes, and today it recorded 4.6km in a similar time. So not only is it inaccurate, but not consistently so. My walking pace on the treadmill was set to 4kmph. Have tried turning it off. Has anyone else had this issue? I've not changed any settings and as far as I know there's been no software update.

0 Garmin-Inder 10 months ago

Please review: How to Improve Distance Tracking on Indoor Activities and reach out to Garmin Support for further support.

0 8353073 10 months ago

I am having the same issue. I have been working with tech support with no help. I have done the treadmill calibration. I have walked numerous times outdoors. Those activities are correct. Indoor walking is way short. Today I walked 1.3 miles on the treadmill and the watch (Forerunner 255). I have asked tech support to escalate it or let me talk with a supervisor. His response was what can a supervisor do? I doubt he will forward me to either.

0 8353073 10 months ago in reply to Garmin-Inder

Is there a way to escalate a case when the initial tech thinks editing an activity is an appropriate fix?

0 30ac501090e049139a7f62022bf74b34 6 months ago

I am having the same issue. I walked about a mile today on the treadmill and it said I only walked 0.01