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HR monitor not working, motion sensor not working either. All settings are on. What am I doing wrong

HR monitor not working, motion sensor not working either. Back of watch does not light up. All settings are on. What am I doing wrong?

0 ToranagaSan over 1 year ago

I had the same issue and support just sent me a replacement (a refurbished one). Now I'm having the same issue with the replacement watch after about a year I got it. Time to look for a less faulty smart watch

0 seilogramp over 1 year ago

9886894 said:
HR monitor not working, motion sensor not working either. Back of watch does not light up

I would try a factory reset of the watch. First, sync your watch with Garmin Connect, then select the option, "Delete Data and Reset Settings." using these directions - Restoring All Default Settings

If still no luck after that, contact Garmin Product Support for personalized assistance.

0 ToranagaSan over 1 year ago in reply to seilogramp

I did all you mentioned already and support wants to send me a refurbished replacement watch for an extra $$. I don't want another refurbished watch but I want my watch fixed. Now I can't even factory reset it as touchscreen is completely unresponsive (can't scroll up or down)

0 seilogramp over 1 year ago in reply to ToranagaSan

Then your case is unique. I'm trying to assist the OP of the thread, 9886894

0 ToranagaSan over 1 year ago in reply to seilogramp

I had a similar issue last year but with the HR monitor, they sent me a refurbished replacement and this is the one I'm having issues with. Until 3 days ago I could scroll up and down but not right and left. Now I can't even scroll to any direction