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Asus zenfone 10 not pairing

Hello,

I was able to pair the vivoactive 4s via the garmin connect app only once but it didn't sync the data so I removed it and tried to pair it again using the app.

However, now, I am not able to pair the watch again using the app.

I am able to pass the point where I input the pairing code but then the pairing fails.

I am able to pair it directly with the phone but not using the garmin connect app.

I already remove the app, clean cache and data, reinstalled it, made the pairing process multiple times but no luck.

I even made a reset the phone.

Any help on this?