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Garmin is not counting HR nor calories.

1112848
over 1 year ago

Viviactive 4 Garmin. Is not reading my HR not Counting Calories. 

Please advise. 
thx

  • +1 over 1 year ago

    One of the factors for calculating calories burned is from your heart rate, so if that's not working, then calories burned will be wrong. 

    I would start by making sure the wrist HR monitor is not turned off.

    • Hold the back button, select settings symbol > Wrist Heart Rate > Status > On

    If it is already on, then restart the watch

    • Hold Start/Stop (top/right button) for 15 seconds until the device turns off. 
    • Hold Start/Stop for one second to turn on the device.
  • 0 over 1 year ago

    Confirm the wrist based heart rate is enabled with these steps. Once heart rate is tracking again, your calories should get more accurate.
    If you continue to have issues, please contact your local Product Support team.

  • 0 over 1 year ago

    Thank you. Restarting the watch seems to have fixed it. 
    appreciate it!!!