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Watch randomly powers off

dburke1973 over 1 year ago

In the last two months my vivoactive 4 randomly turns itself off even though there’s more than enough power. Any ideas? Love the watch but it’s so annoying

0 Nihir over 1 year ago

Hi, I am experiencing the same Problem from last 2-3 months on my vivoactive4 Garmin-Inder

What country do you reside in

Austria

Do we have permission to email you

Yes - [email protected]

Do we have permission to access your connect account?

Yes

Do you have any Connect IQ apps installed?

YES

How many times has this occurred?

MULTIPLE TIMES A DAY.

0 Nihir over 1 year ago in reply to Garmin-Inder

Hi, i am experiencing the same Problem from last 2-3 months Garmin-Inder

What country do you reside in

AUSTRIA

Do we have permission to email you

YES - [email protected]

Do we have permission to access your connect account?

YES

Do you have any Connect IQ apps installed?

YES

How many times has this occurred?

MULTIPLE TIMES A DAY.

0 2473914 over 1 year ago

Same here. Turns off when I reaching around 20%, sometimes when I start an activity and when I use Garmin Pay.

What country do you reside in

Israel

Do we have permission to email you

Yes

Do we have permission to access your connect account?

Yes

Do you have any Connect IQ apps installed?

Yes

How many times has this occurred?

Multiple times in different occurrences.

0 6193736 over 1 year ago in reply to Garmin-Inder

Hi, I am experiencing the same problem

What country do you reside in
PHILIPPINES
Do we have permission to email you
YES
Do we have permission to access your connect account?
YES (but my daughter is the one using the watch now. I can provide you her login details if need be)
Do you have any Connect IQ apps installed?
YES
How many times has this occurred?
SEVERAL TIMES A DAY.

0 8041749 11 months ago in reply to Garmin-Inder

I have the same problem

I live in Austria

What country do you reside in AUSTRIA
Do we have permission to email you YES
Do we have permission to access your connect account? YES
Do you have any Connect IQ apps installed? 2 APPS 1 FREE WATCH FACE
How many times has this occurred? MULTIPLE TIMES A DAY.

0 5267461 11 months ago in reply to Garmin-Inder

What country do you reside in - Brazil
Do we have permission to email you - Yes
Do we have permission to access your connect account? - Yes
Do you have any Connect IQ apps installed? - Yes
How many times has this occurred? - Several times for the past year. Today I couldn't use the watch during the training because it refused to start activities and kept shutting down every single time (I tried more than 20 times).

Also, battery is draining too fast. I lost like 10% in less than 1 hour right after charging it. The battery used to last more than 3 days when training with GPS + bluetooth earphones.

0 David_Bilenkey 10 months ago in reply to Garmin-Inder

What country do you reside in: Canada
Do we have permission to email you : Absolutely
Do we have permission to access your connect account? Sure
Do you have any Connect IQ apps installed? A couple if I recall
How many times has this occurred? Every couple days for the past 2 months

0 kroars 10 months ago

Hi, I am experiencing the same problem

What country do you reside in
Denmark
Do we have permission to email you
YES
Do we have permission to access your connect account?
YES
Do you have any Connect IQ apps installed?
YES
How many times has this occurred?
MULTIPLE TIMES A DAY.

0 Garmin-Inder 10 months ago in reply to kroars

All,

As mentioned previously, If I have not yet reached out to you via email, you'll want to reach out to your local Garmin Support team to discuss avialable options for you.