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Vivoactive 4s- Battery drain following recent SW update 7.8

I updated the SW on the watch 2 days ago and have experienced dramatic battery loss through no tracking or pulse ox being enabled. I have had to charge the watch twice in the last two days due to this battery loss and I normally get 4-5 days on one charge with normal use.

Has anyone got a solution for me or do I need to send it back to the manufacturer?

0 8811512 over 2 years ago

Does the drain still happen if you restart the watch just after unplugging it from charging? I have similar drain but it gets prevented if I follow that step.

0 3939490 over 2 years ago

I have exactly the same problem, since a couple of days the 4s does not reach 1 day anymore. Berfore 4/5 days without charging was fine. I did a factory reset but the didn't help either.

0 Garmin-Sara over 2 years ago

Please review Tips to Extend the Battery Life on a Garmin Fitness Watch. If you continue to see significant battery drain please reach out to your local Product Support team for further investigation.

0 onlinejenny over 2 years ago

Suddenly two weeks ago, my battery won't hold a charge either and drains within a couple of hours. I've followed all the advice - I've updated the software, and tried resetting (soft and hard factory reset) the watch multiple times. I've charged it fully repeatedly, and cleaned the charging contacts.

Since I'm out of the 1 year warranty window, they offered to replace it for $98 (US) which seems steep given the short lifespan of the watch :(

0 3939490 over 2 years ago in reply to onlinejenny

I first got an offer for 148 euro to replace it with a refurbished one (2.7 years old), than I replied it was a bit steep (new 180) and that it looks like a software issue or planned obsolescence seeing the amount of issues in the forum. Than they decided to replace it for free.

0 e44c2b4551fb4cb593dcb75641c3f999 over 2 years ago

Did you receive a possible solution from anyone? I have the same issues since I installed the update one week ago. In addition it seems that more or less all sensors stopped working. When I turned my arm to have a look on my watch, the light was going on automatically. But that stopped also...I have done the reset several time but nothing changed....

0 8811512 over 2 years ago in reply to e44c2b4551fb4cb593dcb75641c3f999

If resetting doesn't work, I can only recommend contacting support. They should replace the watch, as the battery seems to be a problem in some versions.