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Vivoactive 4S won't work after only accouple of years

During last 2-3 days the battery started to discharge very quickly (3-5% per hour). Updated watch to latest version, which showed no improvement in battery performance. When trying to charge again Vivoactive 4S became very hot and won't turn on since.

I have been informed that my watch will have to be replaced.

I have only had the watch for 2 years and it hasn't been exposed to any extreme conditions.

I would have expected better quality... hope the support center and replacement will go smoothly

0 onlinejenny over 2 years ago

Mine also is now useless after a little more than 2 years. The battery won't hold a charge, and drains within a couple of hours. I've followed all the advice - I've updated the software, and tried resetting (soft and hard factory reset) the watch multiple times. I've charged it fully repeatedly, and cleaned the charging contacts.

Since I'm out of the 1 year warranty window, they offered to replace it for $98 (US) which seems steep given the short lifespan of the watch.

Were you able to resolve the problem, or did you have to pay for a recertified watch at $98?

0 2373460 over 2 years ago in reply to onlinejenny

Hello

That's odd :/ mine was replaced quite quickly without any cost because they were able to track the battery issue to a specific software update

0 onlinejenny over 2 years ago in reply to 2373460

Did they say you were within warranty? Was it customer service chat that helped you?