This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 4 touchscreen not working in version 7.80

Hi,

I bought my Vivoactive 4 this December 2022. After my initial setup, the latest software version, 7.80, was installed, and I am using it since Day 1. Suddenly, today morning, the touch screen did not respond. I have tried all possible solutions, and it didn't help.

When I connect my device to Garmin express on my PC, it says software updates found and pushes it to watch. When I disconnect my watch, the software update installs, and the success message says, 'Touch screen software is updated'. But still, there is no luck. If I connect my watch to Garmin express again, the same download and install process runs. Every time it says 'Touch screen software is updated'.

Finally, I downloaded the zip file of version 7.20 and side-loaded it using the PC. The touch screen started working. But after 15-20 mins, it stopped working again.

Is anyone else facing this issue? Can this be fixed?

Thanks,
Karthik

0 NicK over 1 year ago

Try installing an older firmware (among the first ones, that are smaller in size) and configure the watch's Wi-Fi to repeat the update. If you bought it used it may have some of the memory corrupted.

0 Karthik A C over 1 year ago in reply to NicK

Thanks for the reply Nicolò. It is a brand-new watch. I only got version 7.20 on the Garmin website. After installing that, the touch worked for some time. When it worked, I even did a complete factory reset. Still no luck. After some time, the touch again stopped responding.

0 NicK over 1 year ago in reply to Karthik A C

ok. It could be a transfer defect of the USB port, of the cable, of the pc.. try to perform the downgrade once again, however, if it works well, do not connect it to the pc. Upgrade with Wi.fi (or another computer)
If it doesn't work, go under warranty.

0 Karthik A C over 1 year ago in reply to NicK

I tried out your suggestion. But it is not fixed. Looks like I have to avail of the warranty. This is my first Garmin purchase.

0 Vizi over 1 year ago

Touchscreen is dying. Replace the watch

0 3952165 over 1 year ago

Make sure of the following if your vivoactive 4 smartwatch's touchscreen is not responding to touch: Check to make sure the touchscreen is not locked. The Touchscreen: Locking and Unlocking for further information. I am very happy when I was searching for it online, I also found https://slototimes.com/free-spins/ website where I found a lot of free spins no deposit gaming sites through which I can earn a lot of money.

0 5379534 over 1 year ago

Hey, having the same issue, can you pinpoint where you downloaded the 7.20 firmware on the website? thanks!

0 pan-x over 1 year ago

hi, my touch screen stopped working, but only the upper third of the screen :(

0 1906207 over 1 year ago in reply to pan-x

I have the same problem, any luck finding solution?

0 1906207 over 1 year ago in reply to 1906207

Edit: find out it might really be SW issue. For me, upper quarter and lower quarter of the screen was not working at all but after reset (just power off and on) some parts of the screen which were not working now works