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What is a usual life expectancy of Vivoactive watches?

1707649
over 2 years ago

Hi, I have the watch for 2.5 years, today the HR sensor stopped working - reset didn't help. I am afraid it's the end. I wonder what is a usual longevity of these watches as this seems to be very short life. I'd had Fitbit Charge 2 before and those are still functioning, my sister have been usig them after me and they are about 5 years old.

  • 0 over 2 years ago

    Interesting Some friends and I used to have some Fitbit Charge (can't remember version) watches, and they were very short lived. They failed every few months, and we kept getting new ones. The housing fell apart, charging stopped working, and the bluetooth dongle died multiple times. Eventually I got tired of the poor build quality, and converted to Garmin. That was in 2016. My Vivoactive HR from back then still works. Since then I bought a Vivoactive 4S, which has been working fine for over 2 years.

  • 0 over 2 years ago

    My VA3 got issues after 2,2 years. Garmin was very courteous and accommodating.

    Same here with the Vivoactive HR, girlfriends watch still working.

  • 0 over 2 years ago

    Hello 

    We do not have an official life expectancy of our devices. Please see this FAQ about devices that have a rechargeable battery: Life Expectancy for the Rechargeable Battery in My Fitness Device. This would be a factor in the lifetime of a watch. Can you please go into your watch settings and first make sure the Wrist Heart Rate sensor is turned on? If it is not, turn it on. If it is already on, turn it off. Then, turn off the watch, turn the watch back on, and turn the heart rate sensor back on. Does this resolve the issue? If it does not, please check your sensor version on the watch. To view this, you will bring up your menu (Press and hold the bottom right button > gear wheel for Settings > System > About > SW versions. Does the Sensor version display 0.00?

  • 0 over 2 years ago

    Mine is about 1.5 years and the touch screen has failed in two spots, right where you'd press a 1 and 4 when adjusting weights / reps data. Quite annoying. Out of warranty of course...

  • 0 over 2 years ago in reply to noponies

    May I have permission to send you an email?

  • 0 over 2 years ago in reply to Garmin-Sierra

    Hi, Garmin-Sierra, you may, of course. But in between it seems the issue has been resolved, at least for the time being. After I posted the question to the forum, I kept resetting the watch for couple of times more. Then it started to work again, fortunately. I'd only lost one night of HR recording, actually. Hopefully this will last :-). 

  • 0 over 2 years ago

    My vivoactive 4s is about 2 years and it blacked out. Right after the warranty expired. I'm so disappointed... My dad uses fenix 5 for over 5 years, my husband has 735xt since it's on sale. Even my mom is very pleased with her vivoactive 4. So i had confidence in Garmin products. And now i'm so unlucky with this piece...

  • 0 over 2 years ago in reply to Garmin-Sierra

    Hello Sierra,

    OK, since Garmin's official statement is that the life expectancy of your watches is 3-6 years that means that your products have expiry date! A classic company selling politic in order to force customers to buy more and more so as you to have recurring revenues, sales and earnings.

    Bye bye then for me and never again Garmin