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Vivio 4S keeps disconnecting from samsung phone over and over again and has done this since new.

Vivio 4S keeps disconnecting from samsung phone over and over again and has done this since new. I have reset to factory settings twice and done a software update but still the problems persist. This has made the watch virtually useless as it does this at least 20 times a day. We are ready to throw it in the bin but we also have a Fenix 5S in the family and it works brilliantly.. can someone help because this is destroying our faith in garmin products.