This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Battery draining Vivoactive 4

Hi,

The battery has suddenly started to drain from 100% to 0% within 18 hours, not used for any activity other than walking, only have stock watch faces. Have reset set it a couple of times and still no joy.... any help would be appreciated

Top Replies

Garmin-Kevin over 3 years ago +1 verified

Hello 9023657 and James2. I see that each of you currently have at least 1 CIQ watch face installed on the watch. Please use one of the links below to uninstall ALL CIQ content and re-test.

How to Uninstall…

All Replies

0 James2 over 3 years ago

I’m giving up on ever using the backlight again on my V4. The battery still drains to 0 within a day when the backlight setting is on, even if it’s set to 0%.

I feel like I’ve gone back and forth with Garmin on this for what must be coming up to a year. Garmin-Kevin Garmin-AmberD

+1 Garmin-Kevin over 3 years ago

Hello 9023657 and James2. I see that each of you currently have at least 1 CIQ watch face installed on the watch. Please use one of the links below to uninstall ALL CIQ content and re-test.

How to Uninstall Connect IQ App Content Using the Connect IQ App

How to Uninstall Connect IQ Content Using Garmin Express

How to Uninstall Connect IQ Content Using the Garmin Connect App

If this is unsuccessful, I encourage you to reach out to your local Garmin Product Support team. To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue. Once you get far enough in the search, you will see (at the bottom of the page) some contact options, which may include Call, Chat, and Email.