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Heart rate not working

I received vivactive 4s as a gift from my company..but the heart rate function is not working..it is just grey with dots on my dial. I tried restarting. It is also in auto state when I go in device settings. I'm not sure why it's not working. It is brand new watch. Everything else works but heart rate, pulsometer etc don't work at all. Please help.

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Garmin-Kevin over 3 years ago +1 verified

Please see the main thread for this issue:

forums.garmin.com/.../heart-rate-monitor-problems

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0 robgoode over 3 years ago

I have the same issue with my Vivoactive 4. The wrist based HRM is enabled and works intermittently. I've tried all settings including Pulse Ox on / off. I've reset (hard / full factory) and updated to latest software. No joy.

0 3505905 over 3 years ago in reply to robgoode

Let me know if you get any joy in fixing it please.

+1 Garmin-Kevin over 3 years ago

Please see the main thread for this issue:

forums.garmin.com/.../heart-rate-monitor-problems