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Watch dying in <10hours

2869278
over 3 years ago

I have owned my watch for a year and a half with no issues, but the last two weeks has been a nightmare with my battery. On a full charger it only lasts 10 hours at best. That is with no activity tracking. I have done the full list of recommended things from the garmin forum, but it seems thousands of people are dealing with the same thing. Is there a rebate or watch swap available? 

  • 0 over 3 years ago

    I’m sorry to hear of the battery drain issues that you’re experiencing.  Let’s start by power cycling (turning off and then back on) your watch.  If the battery drain persists and if you have any Connect IQ (CIQ) Content, especially watch faces, you may need to delete that content until the independent developer is able to update their app/watch face to function correctly (without causing a battery drain) with the new firmware version on your watch.  You can use any of the 3 FAQs below to uninstall the CIQ content.

    How to Uninstall Connect IQ App Content Using the Connect IQ App

    How to Uninstall Connect IQ Content Using Garmin Express

    How to Uninstall Connect IQ Content Using the Garmin Connect App

     

    If you would like to submit feedback to the developer of the CIQ content, you can do so by clicking the link below and searching for the download page of the CIQ content.  In the bottom right corner of that page, you will find the option to contact the developer.

    https://apps.garmin.com/en-US/

    If you have not already reached out to your local Garmin support team, we highly recommend doing that as well:

    Support.garmin.com

    ***If you have uninstalled ALL Connect IQ content from your watch and you are still experiencing a rapid battery drain, please leave your watch free of ALL Connect IQ content (Spotify, Amazon Music and Deezer are fine to leave installed) and reply to the following questions:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?