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GPS Connection Difficulty

1765612
over 3 years ago

I'm having difficulty connecting to GPS with my new (Garmin refurbished) 4S watch.I've waited for hours this morning. It is now occasionally picking up GPS and says "Ready" then drops it almost immediately and seems unable to hold the connection

  • 0 over 3 years ago

    I had the same thing today. Booting Vivoactive 4 helped.

  • +1 over 3 years ago

    If you are still experiencing this issue while your watch is running the main firmware version of 6.50, please check the watch's GPS version.  If the GPS software shows 0.00, please confirm that, as we do have other reports of this and I can add you to that case.  I will also update the thread's summary to clarify that.

    If your watch shows a GPS software version of 5.40 and you are experiencing this issue, please reach out to your local Garmin Product Support team.  To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue.  Once you get far enough in the search, you will see some contact options, which may include Call, Chat, and Email.

    If your watch shows a different GPS software other than 5.40, please update your watch with Garmin Express.

    How Do I Install Garmin Express?

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hello!

    I have the same problem with GPS on my VivoActive 4 watch.

    I'm also on main firmware version 6.50 and the watch's GPS version is 0.00.  The watch stuck on "Wait for GPS" and doesn't work. What should I do?

  • +1 over 3 years ago in reply to posevik

    If you have followed the instructions above (to sync with Garmin Express) and are still seeing GPS software 0.00, I encourage you to reach out directly to your local Garmin Product Support team.

    To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue.  Once you get far enough in the search, you will see (at the bottom of the page) some contact options, which may include Call, Chat, and Email.