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vivoactive 4s error

Hi everyone!

I keep seeing this https://drive.google.com/file/d/1C7cJxQnKqLrOCpJzukvFUUsM5SECbpQj/view?usp=sharing on my screen. I tried everything. I rebooted the device, erased the app, and the IQ from the phone. I also downloaded the app on the laptop. Nothing seems to work properly.

Any suggestions, please?