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not able to connect to wifi on watch

this watch will not connect to my wifi - I had a Vivoactive 3 before this and ran into a problem with that one too. Is there a new system update of something that is preventing wifi connection to watch? My phone connects just fine to the wifi - it locates the router just fine - enter password and then watch spins saying "connecting to my network" but than says "no internet connection". I use WOW internet provider. can anyone assist?

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Karkera over 4 years ago +1

Since your Vivoactive3 also had a problem, I feel maybe your access point is the suspect. Did you try connecting to a different AP? Temporarily set up a hotspot and see if the watch can connect and exchange…

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0 Karkera over 4 years ago

Since your Vivoactive3 also had a problem, I feel maybe your access point is the suspect. Did you try connecting to a different AP? Temporarily set up a hotspot and see if the watch can connect and exchange data?