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VivioActive 4

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I powered my VivioActive 4 off with touchscreen but when I powered it back on touchscreen won't respond, any ideas how to fix?

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    Hello .  Please try a hard reset.  To perform a hard reset, press and hold the power button on your watch.  Ignore the "Power Off" question and the assistance alert on your watch, just continue holding the power button pressed down until the screen goes blank.  Once this occurs, you may release the button.  Allow the watch to sit powered off for a few seconds, then you may power it back on by pressing and releasing the power button.