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vivioactive 4 can't connect my phone after update 5.60

Hello,

i can't connect my phone after the update 5.60.

After the Update my vivoactive 4 wasn't able to connect to my phone any longer. The only way to get the data from my vivoactive was to connect it to my laptop.

I tryed to disconnect it and start everything over again, but now it's still not working.

0 Garmin-Isabella over 4 years ago

1663698 said:
Hello,

i can't connect my phone after the update 5.60.

After the Update my vivoactive 4 wasn't able to connect to my phone any longer. The only way to get the data from my vivoactive was to connect it to my laptop.

I tryed to disconnect it and start everything over again, but now it's still not working.

Hello! Can you let me know what software and bluetooth version your watch is on? Also, can I have you remove the device from the Garmin Connect app and your bluetooth settings on the phone. Then, perform a hard reset on the watch (Press and hold the top right button till the screen goes blank, ignore anything that pops up, let it sit off for a full minute, then turn it on) and put the watch into pairing mode and re-add it to Garmin Connect. Let me know if this does not work!