Bluetooth pairing problem Sony wf-1000xm3 Headset with Vivoactive4.

4612213 said:

Problem with pair Bluetooth Headset with my Vivoavtive 4. İ have Sony wf-1000xm3 and am not able top pair it with Vivoactive4. My Garmin watch finds the Headset but fails to pair with it. İs there a solution available!! That is quite frustrating. 

Hello! Can you let me know what software version your watch is on? Also, are the headphones up to date? 

SW-Version 5.6

GPS. 4.8

ANT... 6.11

Sensör 8.0.2

Connect IQ 3.2.4

The Headphones 3 0.0

Everything ist up to date İ assume

4612213 said:

SW-Version 5.6

GPS. 4.8

ANT... 6.11

Sensör 8.0.2

Connect IQ 3.2.4

The Headphones 3 0.0

Everything ist up to date İ assume

Okay, please make sure your headphones are not connected to your phone or any other device. If they are, they will not be able to pair with your watch. Please remove the headphones from your watch sensor list and perform a hard reset. (Hold the top right button till the screen goes blank, ignore anything thing that pops up, and let the watch sit off for a full minute) After the minute, turn back on the watch and try to re-pair the headphones with the watch. 

It helped after the second hard reset. Thank you very much for helping out!! Very much appreciated.

4612213 said:

It helped after the second hard reset. Thank you for helping out!! 

No problem! Glad to hear it!

Thank you from another happy customer.  I had been failing to get pairing with a set of earbuds and my VA4S and the hard reset finally worked.  Glad to have my music on my wrist now!